Terms and Conditions
Payment of either an initial or a full booking deposit constitutes full understanding and acceptance of our terms and conditions. These are the terms to which you will be contracted. No alteration or substitution to these terms and conditions will be valid unless agreed in writing by both parties.
1.1 The Company
Unless otherwise stated, all goods supplied are on a hire basis only and title remains with Anaiah Grace Events Ltd known as The Company.
1.2 The Client
This is the person named on the quotation/invoice. The Client takes full responsibility for the goods under the following terms and conditions.
1.3 Hired Goods
Items hired to The Client by The Company.
1.4 Damage Deposit
The amount held by The Company towards the replacement of Goods lost or damaged whilst on hire to The Client.
2. Payments and Order amendments:
2.1 Initial booking deposit:
The Client is required to pay an initial booking deposit of £200 to reserve their booking with the Company for a Six (6) week period while any relevant design details are being finalised. This fee is non-refundable, however it is deductible from the Client’s final quotation. Payment of the initial booking deposit does not constitute a full booking with the Company. The Company reserves the right to cancel an initial booking if a full booking deposit (see section 2.2) is not made by the Client within Six (6) weeks of paying the initial booking deposit. This will result in the booking being cancelled, the event date becoming available again, forfeit of the initial booking deposit, with no refunds issued by The Company. Timelines for payment of the Full booking deposit can be extended at the Company’s discretion and with prior agreement for which a charge may be levied.
2.2 Full booking deposit:
The Client is required to pay a 25% full booking deposit to secure their booking with the Company, within Six (6) weeks of paying the initial deposit. No booking will be deemed to have been made until a full booking deposit is received.
2.3 Final balance payment:
The Final balance payment is payable no later than Six (6) weeks before the event date. The Company reserves the right to cancel a full booking if the Final balance payment is not received by The Company Six (6) weeks before the event date. This will result in the booking being cancelled, the event date becoming available again, forfeit of all monies paid to The Company, with no refunds issued. Timelines for payment of the Final balance payment cannot be extended. Bookings made within Six (6) weeks of the event date must be paid in full at time of booking.
2.4 Damage Deposit
The Client is required to pay a Damage Deposit of £200 towards Damage of the Goods in addition to all other charges levied by The Company. This deposit will be refunded to The Client where all Goods are collected undamaged. Payments will be made by The Company within Ten (10) working days. The Client agrees to pay for any missing or damaged goods at full retail value where this exceeds £200. Details of the retail value of all Hired Goods can be provided at request at the time of booking for The Client’s own information. The Client agrees to accept The Company’s costs relating to the replacement of lost or damaged items.
Other than the Damage Deposit, there will be no refunds issued by The Company once payments have been made.
2.6 Order amendments
Reduction in quantities of Hired Goods and Services must not exceed 10% of the original quotation issued by The Company at the time of booking.
Reductions in quantities of Hired Goods and Services are not permitted within One (1) month of the event date. Additions to Hired Goods are not guaranteed and are subject to availability at the time of request.
Changes to design concepts are not permitted with Six (6) weeks of the event date. All changes are subject to consent/availability of requested items.
Amendment or deletion in order quantities of externally sourced items like dancefloors, uplighters, linen and chairs are subject to Terms and Conditions of Third Party suppliers.
2.7 Order cancellations
The Client may cancel their order at any time for any reason up to Six (6) weeks before the event date. This will result in forfeiture of all payments made to The Company by The Client. There will be no refunds by The Company. The Final balance payment will still be payable by The Client for cancellations within One (1) month of the event date.
In the event of postponement and rescheduling, all payments received by The Company, minus any non-transferable out-of-pocket expenditures incurred at the time notice of postponement is received shall be applied to the rescheduled event, provided that the event is rescheduled to a date within 180 days of the date the event was originally scheduled, and provided that the rescheduled date is available and approved by Anaiah Grace Events. Notice of cancellation, or postponement must be made in writing.
3. Venue Dressing
3.1 Aspects not covered
The Client is obliged to supply or make arrangements for adequate staffing for the following aspects of their event which are not covered by the Company during a Venue Dressing Service.
The Company do not take responsibility for;
Stacking and unstacking chairs and tables
The Company is not obliged to assist in the stacking and unstacking tables and chairs for an event. There will be a mandatory charge of £0.50p per table and chair levied by the Company to the Client if required to assist with this effort on the day of the event. The Company is happy to provide staffing to assist with this effort at a rate of £10 per person per hour + any additional transportation charges. This will be detailed in the package quotation on request.
Transfer of chairs between the ceremony room and reception (and vice versa)
The Company is not obliged to assist in moving chairs between the ceremony room and reception room, for events taking place at the same venue. The Client is obliged to make suitable arrangements with the event venue to cover this. Alternatively the Company is happy to provide staffing to assist with this effort at a rate of £10 per person per hour + any additional transportation charges. This will be detailed in the package quotation on request.
Setting up of cutlery, crockery and glassware
The Company does not under any circumstance take responsibility for setting up cutlery, crockery and glassware. The Client is obliged to make suitable arrangements to cover this
Setting up of other items e,g. Favours & stationery
The Company does not take responsibility for the setup of items not supplied by The Company on the event day. Considerations around this include possible infringement on time required for setup of Hired Goods.
3.2 Access times
Where a Venue Dressing Service has been requested, it is the Client’s responsibility to ensure that the Venue is ready (can be accessed and includes the right number of tables and chairs unstacked) at the times stated for dressing. Delays may impact agreed completion times and may result in further charges or abandonment.
3.3 Set-up durations
The Company requires the following set-up times as a minimum
3 hours for 0 - 100 guests
5 hours for 101 - 200 guests
6 hours for 201 - 300 guests
More than 7 hours for 301 and above guest
The exact time required is dependent on The Client’s specific decor requirements and may be more or less than the times quoted above. Timings will be confirmed by The Company during final stages of the booking confirmation. Additional charges may be levied by The Company to cover the cost of extra staff members in instances where there are time restrictions for setting up at the event venue.
All quotations by The Company are based on silk flowers unless stated otherwise.
Anaiah Grace Events Ltd does not take responsibility for any damage or fire caused by candles provided for any hire bookings, candles sold or provided for an on-site set up, permission must be sought by the Client from the venue to use candles. Candles must not be left unattended.
3.6 Charger Plates
Charger plates must not be used in place of dinner plates and must be returned reasonably clean without food remnant or stains. A mandatory £0.30p per charger plates will be levied by the Company to the Client to cover costs relating to cleaning to excessively soiled charger plates
The Client is solely responsible for the Hired Goods not the reception / event venue / hotel / florist or any other third party to whom the Client has entrusted the Hire Goods. The Client alone shall be responsible for ensuring the Hired Goods are kept in good order from the time of set up by the Company until items are back into the possession of the Company. The Client will still be fully responsible for the hired goods even when dealt with by a third party or guest
All goods are supplied in packaged boxes. On completion of setup by The Company, empty boxes will need to be stored on site at the event venue, away from view of event attendees. The Company will liaise with the event venue to there is sufficient storage space available. In the event sufficient storage is not available, The Client will pay for any charges associated with storing the boxes elsewhere.
3.9 Outdoor Setup
The Company reserves the right to decline the outdoor setup of Hired Goods where there is a risk of damage to Hired Goods by rain or any other adverse weather conditions. Delays may impact agreed completion times and may result in further charges or abandonment where an alternative space is not provided within reasonably close distance to the original setup location. The Company reserves the right to decline if it deems the new location, too far from the original location.
3.10 Replacement of Hired Goods
The Company will endeavour to supply specific items requested, however the Company reserves the right to substitute with a close alternative where deemed necessary.
3.11 Event Venue Fees
The Company will not be responsible for covering costs of any supplier fees levied by the event venue. These fees will be passed on to The Client.
3.12 Waste Disposal
The Company will not be responsible removing rubbish from the event venue after clearing up from the event. It is advised that The Client make arrangements for how these will be managed with the event venue or catering company.
4. Delivery and Collection
4.1 Parking Charges
Where no dedicated loading bays are made available by the event venue at the scheduled delivery and collections times, The Client is responsible for any Parking charges incurred during delivery and collection of Hire Goods.
4.2 Congestion / Toll / T-Charges
Delivery Charges are exclusive of congestion, toll or T-charges. Any charges incurred will be added onto the final invoice after the event and is payable by The Client.
4.3 Step-free access
Delivery and collection charges only cover venues with step free access. Delivery and collection from venues without a step-free access may incur additional cost, which will is payable by The Client.
4.4 Delivery and Collection Times
The Company will make reasonable efforts to deliver Hired Goods at the requested date and time. The Company will not be held liable for any loss arising directly or indirectly from any delay in the collection or delivery of Goods.
5. Photographs and other media material
The Company reserves the right to take and/or use photographs / videos containing all or aspects of the final decor setups for marketing purposes either through social media, websites or media publications. Photographs and videos may include items at the event venue which are not supplied by The Company.
The Company shall not be responsible for injury or damage to persons or property howsoever sustained arising from any Hired Goods from Anaiah Grace Events Ltd. In no circumstance will the Company’s liability exceed the quotation value of Hired Goods. The Company will make every effort to deliver and collect at times and dates specified, however the company will not accept liability if times and dates cannot be complied with.
The Client is solely responsible for the use and care of all Goods during the period of hire, and understands that Hired Goods or Services are not covered under any insurance maintained by The Company. The Client is advised to seek professional advice and arrange separate insurance cover where necessary.
The Company reserve the right to judge how much time should be spent on face to face meetings. After the third face to face meeting a charge of £50 per meeting may apply.
9. Force Majeure
The performance of the Company’s obligations hereunder is subject to variation or cancellation consequent upon an ‘Act of God’, war, strikes, riot, lock-outs, or other labour disturbances, fire, flood, restrictions on the use of transport, fuel or power, or any other cause beyond the control of the Company. In the event of frustration of the Hire Contract due to any of the above causes the Hire Contract shall be deemed to be complete and upon written notice by the Company to the Client to that effect the Company shall refund to the Client any monies received in respect of the Hire Contract less 10% which shall be retained by the Company in respect of its costs and expenses.
10. Complaints Procedure
If the Client is not completely satisfied with the level of service you have received from Anaiah Grace Events Ltd, the Company requests that an email be sent to the customer services team at in the first instance. An email response will be sent out within 24hrs of receipt of a complaint
All purchases will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.